TERMS & CONDITIONS

The customer’s attention is particularly drawn to the provisions of clause 8 (limitations of Liability)

1.Interpretation The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

"Business Day" a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

"Charges" the charges payable by the Customer for the supply of the Services in accordance with clause 5.

"Commencement Date" has the meaning given in clause 2.2.

"Conditions" these terms and conditions as amended from time to time in accordance with clause 11.5.


"Contract"
the contract between THEY SAY and the Customer for the supply of Services in accordance with these Conditions.


"Control"
has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.


"Controller"
, "Processor, Data Subject", "Personal Data", "Personal Data Breach", "Processing" and "Appropriate technical and organisational measures" as defined in the Data Protection Legislation.


"Customer"
the person or firm who purchases Services from THEY SAY.


"Customer Default"
has the meaning set out in clause 4.2.


"Data Protection Legislation"
a) To the extent the UK GDPR applies, the law of the United Kingdom or of a part of the United Kingdom which relates to the protection of Personal Data. b) To the extent the EU GDPR applies, the law of the European Union or any member state of the European Union to which the Customer or THEY SAY is subject, which relates to the protection of personal data.


"Deliverables"
the deliverables set out in the Order produced by the THEY SAY for the Customer.


"Domestic Law"
the law of the United Kingdom or a part of the United Kingdom.


"EU GDPR"
the General Data Protection Regulation ((EU) 2016/679).


"EU Law"
the law of the European Union or any member state of the European Union.


"Intellectual Property Rights"
patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.


"Order"
the Customer's order for Services as set out the Customer's written acceptance of THEY SAY's quotation.


"Services"
the services, including the Deliverables, supplied by THEY SAY to the Customer as set out in the Specification.


"Specification"
the description or specification of the Services provided in writing by THEY SAY to the Customer.


"THEY SAY"
They Say Studios Ltd registered in England and Wales with company number 15549111.


"THEY SAY Materials"
has the meaning set out in clause 4.1.7.


"UK GDPR"
has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.

1.2 Interpretation:

1.2.1 A reference to legislation or a legislative provision: (a) is a reference to it as amended, extended or re-enacted from time to time; and (b) shall include all subordinate legislation made from time to time under that legislation or legislative provision.

1.2.2 Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

1.2.3 A reference to writing or written includes fax and email.

2. Basis of contract

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when THEY SAY issues written acceptance of the Order at which point and on which date the Contract shall come into existence (“Commencement Date”).

2.3 Any samples, drawings, descriptive matter or advertising issued by THEY SAY, and any descriptions or illustrations contained on THEY SAY's website, social media accounts or credentials documents, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.5 Any quotation given by THEY SAY shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.

3. Supply of Services

3.1 THEY SAY shall supply the Services to the Customer in accordance with the Specification in all material respects.

3.2 THEY SAY shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 THEY SAY reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and THEY SAY shall notify the Customer in any such event.

3.4 THEY SAY warrants to the Customer that the Services will be provided using reasonable care and skill.

4. Customer's obligations

4.1 The Customer shall:

4.1.1 ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;

4.1.2 co-operate with THEY SAY in all matters relating to the Services;

4.2.3 provide THEY SAY, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by THEY SAY;

4.1.4 provide THEY SAY with such information and materials as THEY SAY may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

4.1.5 obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;

4.1.6 keep all materials, equipment, documents and other property of THEY SAY (“THEY SAY Materials”) at the Customer's premises in safe custody at its own risk, maintain THEY SAY Materials in good condition until returned to THEY SAY, and not dispose of or use THEY SAY Materials other than in accordance with THEY SAY's written instructions or authorisation; and

4.1.7 comply with any additional obligations as set out in the Specification.

4.2 If THEY SAY's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):

4.2.1 without limiting or affecting any other right or remedy available to it, THEY SAY shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays THEY SAY's performance of any of its obligations;

4.2.2 THEY SAY shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from THEY SAY's failure or delay to perform any of its obligations as set out in this clause 4.2; and

4.2.3 the Customer shall reimburse THEY SAY on written demand for any costs or losses sustained or incurred by THEY SAY arising directly or indirectly from the Customer Default.

5. Charges and payment

5.1 The Charges for the Services shall be set out in the Order, which shall set out when THEY SAY shall invoice the Customer.

5.2 The Customer shall pay each invoice submitted by THEY SAY:

5.2.1 within 14 days of the date of the invoice; and

5.2.2 in full and in cleared funds to a bank account nominated in writing by THEY SAY, and time for payment shall be of the essence of the Contract.

5.3 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (“VAT”). Where any taxable supply for VAT purposes is made under the Contract by THEY SAY to the Customer, the Customer shall, on receipt of a valid VAT invoice from THEY SAY, pay to THEY SAY such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

5.4 If the Customer fails to make a payment due to THEY SAY under the Contract by the due date, then, without limiting THEY SAY's remedies under clause 9, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.6 will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

5.5 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6. Intellectual property rights

6.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by THEY SAY.

6.2 THEY SAY grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free perpetual and irrevocable licence to copy and modify the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables in its business.

6.3 The Customer shall not sub-license, assign or otherwise transfer the rights granted in clause 6.2.

6.4 The Customer grants THEY SAY a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to THEY SAY for the term of the Contract for the purpose of providing the Services to the Customer.

6.5 Subject to clause 11.3 (Confidentiality), THEY SAY may use the Customer’s name and logos to promote their work with the Customer under the Contract.

7. Data protection

7.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 7 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.

7.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Controller and THEY SAY is the Processor. The Order sets out the scope, nature and purpose of processing by THEY SAY, the duration of the processing and the types of Personal Data and categories of Data Subject.

7.3 Without prejudice to the generality of clause 7.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to THEY SAY and/or lawful collection of the Personal Data by THEY SAY on behalf of the Customer for the duration and purposes of the Contract.

7.4 Without prejudice to the generality of clause 7.1, THEY SAY shall, in relation to any Personal Data processed in connection with the performance by THEY SAY of its obligations under the Contract:

7.4.1 process that Personal Data only on the documented written instructions of the Customer unless THEY SAY is required by Domestic Law or EU Law to otherwise process that Personal Data. Where THEY SAY is relying on Domestic Law or EU Law as the basis for processing Personal Data, THEY SAY shall promptly notify the Customer of this before performing the processing required by the Domestic Law or EU Law unless the Domestic Law or EU Law prohibits THEY SAY from so notifying the Customer;

7.4.2 ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it); 

7.4.3 ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and

7.4.4 not transfer any Personal Data outside of the UK or EEA unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:

(a) the Customer or THEY SAY has provided appropriate safeguards in relation to the transfer;

(b) the data subject has enforceable rights and effective legal remedies;

(c) THEY SAY complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and

(d) THEY SAY complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data;

7.4.5 assist the Customer, at the Customer's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

7.4.6 notify the Customer without undue delay on becoming aware of a Personal Data Breach;

7.4.7 at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the Contract unless required by Domestic Law or EU Law to store the Personal Data; and

7.4.8 maintain complete and accurate records and information to demonstrate its compliance with this clause 7.

7.5 The Customer consents to THEY SAY appointing third-party processors of Personal Data under the Contract. THEY SAY confirms that it has entered or (as the case may be) will enter with the third-party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause 7 and in either case which the THEY SAY undertakes reflect and will continue to reflect the requirements of the Data Protection Legislation. As between the Customer and THEY SAY, THEY SAY shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this clause 7.

7.6 Either party may, at any time on not less than 30 (thirty) days’ notice, revise this clause 7 by replacing it with any applicable controller to processor standard clauses or similar terms adopted under the Data Protection Legislation or forming part of an applicable certification scheme.

8. Limitation of liability: (The customer’s attention is particularly drawn to this clause)

8.1 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

8.2 Nothing in this clause 8 shall limit the Customer's payment obligations under the Contract.

8.3 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:

8.3.1 death or personal injury caused by negligence;

8.3.2 fraud or fraudulent misrepresentation; and

8.3.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

8.4 Subject to clause 8.3 (Liabilities which cannot legally be limited), THEY SAY's total liability to the Customer for all loss or damage shall not exceed the total Charges paid by the Customer under the Contract.

8.5 Subject clause 8.2 (No limitation of customer's payment obligations) and clause 8.3 (Liabilities which cannot legally be limited), this clause 8.5 sets out the types of loss that are wholly excluded:

8.5.1 loss of profits.

8.5.2 loss of sales or business.

8.5.3 loss of agreements or contracts.

8.5.4 loss of anticipated savings.

8.5.5 loss of use or corruption of software, data or information.

8.5.6 loss of or damage to goodwill; and

8.5.7 indirect or consequential loss.

8.6 THEY SAY has given commitments as to compliance of the Services with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3, and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

8.7 Unless the Customer notifies THEY SAY that it intends to make a claim in respect of an event within the notice period, THEY SAY shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of its having grounds to make a claim in respect of the event and shall expire 6 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

8.8 This clause 8 shall survive termination of the Contract.

9. Termination

9.1 Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party 60 days’ written notice.

9.2 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

9.2.1 the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;

9.2.2 the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

9.2.3 the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

9.2.4 the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.3 Without affecting any other right or remedy available to it, THEY SAY may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

9.4 Without affecting any other right or remedy available to it, THEY SAY may suspend the supply of Services under the Contract or any other contract between the Customer and THEY SAY if:

9.4.1 the Customer fails to pay any amount due under the Contract on the due date for payment;

9.4.2 the Customer becomes subject to any of the events listed in clause 9.2.3 or clause 9.2.4, or THEY SAY reasonably believes that the Customer is about to become subject to any of them; and

9.4.3 THEY SAY reasonably believes that the Customer is about to become subject to any of the events listed in clause 9.2.2.

10. Consequences of termination

10.1 On termination of the Contract:

10.1.1 the Customer shall immediately pay to THEY SAY all of THEY SAY's outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, THEY SAY shall submit an invoice, which shall be payable by the Customer immediately on receipt;

10.1.2 the Customer shall return all of THEY SAY Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then THEY SAY may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.

10.2 Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

10.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

11. General

11.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

11.2 Assignment and other dealings.

11.2.1. THEY SAY may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.

11.2.2 The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of THEY SAY.

11.3 Confidentiality.

11.3.1 Each party undertakes that it shall not at any time during the Contract, and for a period of two years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3.2.

11.3.2 Each party may disclose the other party's confidential information:

(a) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 11.3; and

(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

11.3.3 Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.

11.4 Entire agreement.

11.4.1 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

11.4.2 Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

11.4.3 Nothing in this clause shall limit or exclude any liability for fraud.

1.5 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

11.6 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

11.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Contract. If any provision or part-provision of this Contract deleted under this clause 11.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

11.8 Notices.

11.8.1 Any notice shall be deemed to have been received:

(a) if delivered by hand, at the time the notice is left at the proper address;

(b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or

(c) if sent by email at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 11.8.1(c), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

11.8.2 This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.

11.9 Third party rights.

11.9.1 Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

11.9.2 The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.

11.10 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

11.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.